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RETURN POLICY


Please inspect all contents in package and contact us within 14 days of receipt if an item is defective, damaged or missing from your shipment. We will pay shipping charges on the return for a new replacement of any item that is a result of our error or deemed defective by manufacturer tech support. The replacement product will ship as soon as it is available by the same shipping service that was selected for the original purchase. Within 30 days of receipt of your shipment, you may return an item for a refund. Products must be returned with all original contents, including any and all manuals, warranty cards and outer packaging. If a refund is requested, please obtain a Return Authorization for instructions to send the product back to us. You will be responsible for freight and insurance on returned items that are tested to be in normal working condition. We will pay the shipping costs on any returned item that is a result of our error.

If you wish to cancel an order that has not shipped, please send an email with your Order ID to customerservice@8thstreet.com with your request. If an item has shipped, you will need to contact us for a Return Authorization once received. Please call 1-888-884-9994 with any questions. Please insure your return shipment because you are responsible for it until we receive it back in good condition. Please include all original contents and packaging, along with a copy of the original Invoice/Packslip with the RA #. Do not write on the package box please. You will be responsible for the return shipping charges and any original shipping charges that were incurred by 8th Street Music. All returned items with PayPal as the payment method for purchases will have the PayPal transaction fees deducted from the credit amount. The credit amount for a PayPal return can be processed the following ways: used as store credit toward a new purchase, processed as a refund through PayPal, issued as a refund check to the purchaser.

Outbound shipping may be free with purchase, but if the item is returned, these shipping charges will be deducted from the refund. All refunds, credits, and exchanges are for the value of the equipment only, and do not include shipping charges. If multiple items are purchased that qualify for Free Shipping and an item is returned, then normal shipping charges may apply to any items shipped. If a multi-product package is purchased and an item(s) is returned, the pricing and credit adjustment may reflect the normal selling price of any item that is retained by the customer.

Any orders that are refused at time of delivery will be subject to all associated shipping costs including the shipping costs for the product(s) to be returned to 8th Street Music. A handling fee may also be charged for orders that have been processed and shipped, and then refused at time of delivery.

If the item you purchased meets the Return Policy requirements, please contact 8thstreet.com at customerservice@8thstreet.com or by calling our Customer Service Department at 1-888-884-9994. A return authorization number must accompany all returns. Please include your name, Order ID number, product, and reason for return, date of purchase and phone number on all correspondence. You will also need to indicate whether the return is for a refund, exchange or replacement item. We will then provide you with a return authorization number and instructions for the return.

We will notify you by e-mail once the returned item has been processed. You can expect a refund within 7-14 business days of return and in the same form of payment originally used for the purchase.

There will not be any restocking fees as long as the item meets the requirements of our Return Policy and is returned in factory fresh condition. If the product has been registered with the manufacturer, there will be a 20% restocking fee deducted from the purchase amount. All Special Order items will also be charged a 20% restocking fee if returned.

If you do not receive your package and/or receive an item that has been damaged in transit, you must contact the shipping company immediately and our toll-free Customer Service Department at 1-888-884-9994. You can also cancel unshipped items by calling Customer Service or by emailing us at customerservice@8thstreet.com.

Items that may not qualify for a refund include items returned in an un-sellable condition, items with missing parts, items that have been altered and/or modified, items returned more than 30 days after delivery.

Exceptions to our Return Policy
  • Any used gear (items with signs of wear and tear)
  • Software (this may also include hardware that includes software)
  • Sound Cards, Expansion Boards, DVD/DVD-ROM's that have been opened or no longer in shrink wrap
  • Microphones
  • USB and Firewire audio or MIDI interfaces will incur a restocking fee
  • Printed music (sheet music and books)
  • Headphones
  • Cables (instrument, snake, mic, speaker, digital, MIDI, studio, adaptors)
  • DJ and Stage Lighting Equipment
  • Any item with saliva contact (harmonicas, reeds, recorders, mouthpieces, etc.)
  • Electronic/acoustic drum sets, and any percussion instruments with scuffs/markings from being struck are non-returnable
  • Products with any scratches/markings from installation of rack mounts may incur a restocking fee
  • CD Duplicators/Tape Duplicators/DAT Recorders/Recording media
  • Tape Recorders/CD Recorders will incur a restocking fee
  • Recording furniture
  • Accessories (ear pieces, open strings, drumsticks, drumheads, cymbals, tubes, pick-ups, power adapters)
  • Gift Certificates are not refundable
  • Computers and Monitors
  • RAM Memory & Hard Drives
  • Speaker Components/Drivers/Tweeters
  • eBay Auction Items


Please call 1-800-878-8882 with any questions or e-mail us at sales@8thstreet.com.
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© Copyright 1996-2014 Eighth Street Music Inc. All Rights Reserved. Prices and availability of products are subject to change without notice. Product descriptions, pictures, are provided with intent of accuracy; however, 8th Street is not liable for errors, omissions, or misrepresentations. Please call 1-800-878-8882 with any questions. Privacy Policy.

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