We have developed a list of frequently asked questions by our customers including questions regarding our service policies, privacy issues and our company history. If you don`t find an answer below, please call 1-800-878-8882, and we will be glad to help you.

About Us

Who is 8th Street Music?

Is 8th Street Music an authorized dealer for the products you sell?

Do you sell only new, factory-sealed products?

About Our Site

What should I do if I`m having problems with your site working on my computer?

I'm concerned about security - is ordering online safe?

Returns and Warranties

What is your return policy?

What if my product needs to be repaired?

What is the warranty on your products?

Ordering and Availability

What happens if my order is not in stock?

How do I find out the status of my order?

Do you accept purchase orders?

Do you ship C.O.D.?

Do I have to pay tax?

What shipping method should I use?

Do you have a catalog that you can send me?

Which products have additional shipping charges?

Do you offer package discounts?

I've purchased from you before and now I want to change my billing information.

What if I want to buy something that I don't see on your site?

I want to order from overseas - how do I do it?

Can I use more than one credit card to make my purchase?

How do I haggle? What if I see a better price somewhere else?

If you have a question and you don't see it here, just write an e-mail to mail@8thstreet.com.

Prices and availability of products are subject to change without notice. Product descriptions, pictures, are provided with intent of accuracy; however, 8thstreet is not liable for errors, omissions, or misrepresentations.